Breathe in Relaxation
Soak Spa Policies
Reservations: A card must be put on file at the time of booking to hold your appointment. In order to obtain your desired appointments, we recommend scheduling as far in advance as possible to ensure availability. New guests, please arrive 7 minutes prior to your appointment time; returning guests may arrive 5 minutes prior. If you are a new guest, a client intake form will be sent to you through email or text and needs to be completed prior to your service. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply.
Special Health Considerations: Please notify us at the time of reservation if you are currently under a doctor’s care or have any health considerations that your therapist should be aware of. This includes but is not limited to any allergies, sensitivities to aromas or ingredients, recent surgeries, high blood pressure, cold sores, fungal infections, pregnancy* or cancer. If you are currently experiencing a sudden illness, cold or flu symptoms within 24 hours of your appointment, we will need to cancel or reschedule your appointment. Receiving services while you are sick may increase your symptoms or cause your illness to last for an extended period of time. We ask that you call the spa to reschedule your appointment, and do not come in person out of respect for the health of our staff and other guests.
*Soak Spa offers a variety of services for moms-to-be. Our Momma Harmony foot soak eases soreness and swelling, as well as providing moisture with a shea butter foot massage. Mom-to-be massage is a wonderful way to manage full body aches and pains. A Signature facial may help to address hormonal changes in the skin. Please note that for the safety of mom and baby, we only perform services during the second and third trimester, and cannot perform services during any high-risk pregnancy.
Cancellations and Rescheduling: Should you need to cancel or reschedule, a 24-hour advance notice is required for single services booked by a guest. A 48-hour advance notice is required for multiple service appointments, which includes: a single guest who has booked more than one service, any group of two or more, and all spa packages. Insufficient notice of cancellation or rescheduling will result in a charge of 50% of the full service value. No show appointments will be charged 100% of the full service value. Appointments canceled within 60 minutes of the scheduled appointment time will be charged as a no-show; emergency situations will be considered on a case-by-case basis. A credit card number is collected when you book your appointment as confirmation that you understand and agree to our policies. All cancellations must be communicated directly to the spa receptionist.
Commitment to Safety: The services we provide are for the purposes of stress reduction and relief, and we do not claim to diagnose or treat any illness, disease, physical or mental disorder. Clients are requested to inform their service provider of any changes to the information provided on our Client Intake Form, and are encouraged to communicate any unusual discomfort and/or pain during their session to their service provider so that they can adjust the pressure or technique being used. Both the client and their service provider have the right to stop services at any time that either one feels that they are not being treated in a therapeutic or respectful way. Please be aware that if a service provider needs to end a service for improper client conduct including: inappropriate language, physical contact or non-compliance regarding Soak Spa’s policies and procedures, the full amount of the scheduled services will be charged to the card on file.
Prices and Services: Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gratuity: Gratuity is not included in the price of individual services, but is greatly appreciated by your therapist or esthetician. Customary gratuity is usually between 15% to 20% of the value of your service(s). An 18% gratuity will be added to all spa packages and parties of more than 3 people.
Spa Promotions: Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates. All coupons that are handed out with flyers or at special events MUST be presented at the time of service to receive the advertised discount. Referral program credits may be earned when the person you referred receives (and pays for) a service at our spa. Both the referrer and the referee will receive a $10 credit on their account to be redeemed on their next full-priced service.
Gift Certificates: Gift Certificates are available in any amount and may be purchased at the spa in person, through our website, by phone at 970-377-9868 or email at firstname.lastname@example.org. We are unable to process any returns or reimburse any payment transactions on gift certificates if lost, misplaced or stolen; however, we keep a record of each gift certificate purchased, so these can still be redeemed. Gift certificates cannot be redeemed as cash and expire 1 year after the purchase date. Please mention if you have a Gift Certificate when booking your appointment.
Series of Treatments (Packages): We are unable to process any returns or reimburse any payment transaction on any spa treatment series purchased. We will, however, exchange the series for other products or spa credit of equal value. A Package Series cannot be refunded or redeemed as cash and expire 1 year after the purchase date. Please mention if you have a package when booking your appointment.
Spa Memberships: We offer a Monthly Wellness Spa Membership, which is auto-charged to a credit card monthly, on the 1st or 15th of each month. This information is kept securely on file for future transactions on the customer’s account. Wellness Membership services are available Monday-Saturday, based on availability. Wellness Membership prices cannot be combined with any other offer. One unused service will roll over and may be redeemed during another month. Client has the option to freeze their program for up to 60 days; if program remains frozen for more than 60 days, this will constitute a cancellation. If the Wellness Membership is cancelled, any unused services may be redeemed for 90 days following cancellation before the offer expires.
Referral Program: Soak Spa has launched a new referral program. If you loved your spa services we would love if you shared us with your friends! The massage therapist/esthetician business cards also have a spot to write your name and give the card to a friend. Referral program credits may be earned when the person you referred receives (and pays for) a service at our spa. Both the referrer and the referee will receive a $10 credit on their account to be redeemed on their next full-priced service.
Cell Phones/Personal Belongings: We kindly ask that you silence your cell phone upon arrival and speak softly to respect the relaxation of our other guests. Please leave all jewelry and valuable items at home. Soak Spa is not responsible for lost or misplaced items.
Return Policy: It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! We are not accepting returns due to COVID -19.
Children & Teens: The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in service area or treatment rooms. Please arrange for childcare prior to your visit.