Soak Spa & Foot Sanctuary in Fort Collins, CO - Tel: 970-377-9868

COVID-19 Rules and Policies

Important Rules and Policies to Know During COVID-19

      • If you are sick or have been in contact with anyone that has been sick within 14 days of your appointment, you will need to reschedule over the phone.
      • When you book your appointment, you will receive an electronic COVID-19 Waiver form with a series of screening questions to fill out prior to your appointment. When you arrive, we will perform a temperature check. If the answer is “yes” to any of these questions, or if your temperature is above 100.4 degrees, then we will ask you to leave and will assist you in rescheduling your appointment via phone:
        1. Have you had a cough?
        2. Have you had a fever?
        3. Have you been around anyone exhibiting these symptoms within the past 14 days?
        4. Are you living with anyone who is sick or quarantined?
      • All clients must wear properly fitting masks upon entering the building and in all common spaces. If your mask does not correctly cover your nose and mouth, we will provide you a surgical-style mask for the safety of our staff and other clients. Masks may only be removed if they directly interfere with our ability to provide a service, such as for facials or advanced skincare treatments. They may not be removed for massages, body treatments or foot soaks. Couples booked in the couple’s suite/foot sanctuary, or groups coming in for foot soak services must wear their masks for the entire duration of their services. Please do not remove your mask during foot soaks even while you are alone in the room.
      • If you have any health concerns, please let us know at booking so that alternatives can be discussed with you and your service provider.
      • All clients must come alone to their appointments and are requested to limit personal belongings brought into the spa. When you arrive, send a text to 970-377-9897 and we will let you know when we are ready for your appointment. Please do not enter the spa until we contact you.
      • Client intake forms and COVID waiver are required to be filled out prior to arrival at the spa. These will be emailed to you prior to your appointment.
      • All services will be paid with the credit card on file used to book your appointment and your receipt will be emailed to you. Cash payments and gratuity are allowed, envelopes will be made available at the desk for gratuity.
      • Social distancing is required once entering the facility, please maintain a 6 foot distance between yourself and other clients or employees.
      • We are currently operating on an appointment-only basis, and are not able to accept walk-ins or give tours at this time.
      • Product and gift certificate orders can be purchased in the spa or scheduled for curbside pickup. We have online gift certificates also.
      • If you feel that you are unable to follow these protocols, we ask that you consider purchasing a gift certificate to support our spa that you can use at a later date when we are able to lift these requirements.

Staff specific responsibilities:

      • Staff will wear masks at all times while on premises, especially when treating clients or around other staff or clients. Face shields or N95 masks must be worn for any services provided for clients when the client removes their mask.
      • Staff will wash hands before and after every client contact. Contact between staff and clients is limited to services being performed, please refrain from shaking hands or hugs.
      • All surfaces throughout the spa are disinfected with an EPA registered hospital-grade disinfectant at least hourly, as well as at the opening and closing shifts. This includes but is not limited to: pens, door handles, counters, sink handles, toilet handles, chairs, keyboards, credit card machine, till, electronics, etc. All products and surfaces used during a service are disinfected with an EPA registered hospital-grade cleaner before and after every service.
      • Clean linens will be kept in closed containers at all times, anything taken out must be washed before next use or thrown away if disposable. All linens to be stripped and washed after every use.
      • Staggering of appointments and start times will be in effect to keep the traffic at check-out limited to only one person. If there is someone at check in/out, make sure to keep self and client at a 6-foot distance until called forward.
      • No more than 2 staff members should be at the front desk at any given time and they must remain 6 feet apart.
      • Staff members to respect the 6 feet social distancing rule at all times, in all spaces.

Business Concerns and Complaints:

      • What should I do if I think a Larimer County business or group is not following public health orders?
        Enforcement is handled by local public health on a complaint basis. We rely on the Larimer County community to follow public health orders to the greatest extent and work together with us to prevent the spread of COVID-19. If you believe that a local business or facility is not following public health orders and is potentially creating a serious health threat to the community, you may submit a complaint to the Health Department. You can submit your concerns about a Larimer County business or group that you believe to be violating statewide or local public health orders here: https://www.larimer.org/health/communicable-disease/coronavirus-covid-19/business-concerns-and-complaints
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